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Shipping Info

At AU Shepherd Pro, we recognize that bringing your new Australian Shepherd puppy home is one of the most exciting moments in your life. To ensure that this process is seamless and joyful, we have developed a comprehensive shipping policy designed to prioritize the safety, health, and comfort of your puppy. Below, you will find detailed information regarding our shipping procedures, options, and what to expect during the process.

1. Shipping Options

We offer a variety of shipping options to cater to the diverse needs of our customers, ensuring that your puppy arrives at your home safely and comfortably.

  • Ground Shipping: For customers located within a reasonable driving distance, we provide ground shipping services. This option allows you to either pick up your puppy directly from our facility or have us deliver them to your home. Ground shipping is a great choice for local families who want to minimize travel stress for their new pet.

  • Air Transportation: For our customers who live further away, we offer air transportation through trusted and reputable pet shipping services. This method ensures that your puppy travels safely and arrives quickly at your designated airport. We work with airlines that prioritize animal welfare and have specific protocols in place to ensure a smooth journey.

2. Shipping Process

Once you have selected your puppy and completed the purchase, we will initiate the shipping process. Here’s a detailed breakdown of what to expect:

  • Health Certificate: Before your puppy can travel, they will receive a thorough health examination from a licensed veterinarian. This examination includes vaccinations and a general health check. Upon completion, a health certificate will be issued, confirming that your puppy is in excellent health and ready for travel.

  • Travel Crate: We provide a high-quality, comfortable travel crate for your puppy. This crate is designed to meet all airline regulations, ensuring a safe and secure journey. Inside the crate, your puppy will find soft bedding and a familiar toy to help ease any anxiety during travel. We understand that this is a new experience for your puppy, and we strive to make it as comfortable as possible.

  • Communication: Throughout the shipping process, we prioritize clear communication. You will receive updates regarding your puppy’s status, including when they are checked in for their flight and an estimated arrival time. We want you to be well-informed and excited about welcoming your new family member.

3. Shipping Costs

Shipping costs can vary based on your location, the chosen shipping method, and any additional services you may request. We strive to provide competitive rates while ensuring the highest level of safety and comfort for your puppy. During the checkout process, all shipping fees will be clearly outlined, so you know exactly what to expect.

4. Arrival and Pickup

When your puppy arrives, we want to ensure a smooth transition into their new home. Here’s what you need to know:

  • Airport Pickup: If your puppy is traveling by air, you will need to pick them up at the designated airport. We will provide you with all the necessary information, including the flight number, arrival time, and details about where to meet your puppy. We recommend arriving at the airport a little early to allow time for any unexpected delays.

  • Ground Delivery: For those who choose ground shipping, our team will coordinate with you to arrange a convenient delivery time at your home. We aim to make this process as easy as possible, ensuring that your puppy arrives when you can be there to welcome them.

5. Important Considerations

  • Timing: We highly recommend scheduling your puppy’s arrival for a time when you can be home to welcome them. This allows for a smoother transition as your new pet acclimates to their new environment. Having someone at home can help ease any anxiety your puppy may feel after the journey.

  • Weather Conditions: The safety and comfort of your puppy are our top priorities. In certain weather conditions, such as extreme heat or cold, we may delay shipping to ensure your puppy is safe during travel. We will communicate any changes in shipping dates and work with you to find the best solution.

  • Preparation for Arrival: Before your puppy arrives, we encourage you to prepare your home. Set up a comfortable space with a bed, food and water bowls, toys, and other essentials. This preparation will help your puppy feel more secure in their new environment.

6. Contact Us

If you have any questions, concerns, or special requests regarding shipping, please do not hesitate to reach out to us. Our dedicated team is here to assist you and provide any additional information you may need to ensure a smooth shipping experience.

Contact Information:

Thank you for choosing AU Shepherd Pro as your source for an Australian Shepherd puppy! We are committed to ensuring that the shipping process is as stress-free and enjoyable as possible. Our goal is to provide you with a healthy, happy puppy ready to become a beloved member of your family. We look forward to helping you welcome your new furry friend into your home!